Top 20 Field Service ERP Software Solutions of 2021

The Best Field Service Management Software of 2021 (Top 20 Ranked)


No matter the type of service you provide, one thing is true—it pays to plan ahead. The best way to plan ahead? Integrating all of the previously disconnected processes of your business into an all in one management system. 

Speed, cost, transparency, scalability—if any of these issues are plaguing your business, it may be time to find a better field service management solution. 

The best field service management software on the market should include features such as:

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Scheduling & Dispatch

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Work Order Management

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Time Tracking

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Real Time Reporting

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Access Anywhere

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Service Metrics

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Customer Portals

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Streamlined Payments


With so many software solutions out there, it can be tough to know exactly what you need. But don’t worry, there’s good news—finding the right field service management software solution for your business has never been easier.

We know that finding a trusted field service management software is a long and tedious process. We’re here to help. Our software experts have compiled a comprehensive breakdown of the top 20 field service management softwares on the market in 2021. 

*Note: Our software reviews are for informational purposes only. We encourage you to perform research and demo systems to achieve the most comprehensive comparison.

1. Striven

Striven Logo

Striven is an all-in-one software solution that combines accounting, CRM, scheduling/dispatching, inventory management, operations, and more into one, easy to use interface. Striven is a diversely capable software solution that connects your office to the field. Striven’s extremely customizable software enables field service professionals to be more responsive, organized, and competitive.


Green checkmarkScheduling and dispatching interface

Green checkmarkAccess from any device, anywhere

Green checkmarkAutomated estimate-to-job workflow

Green checkmarkWork order management

Green checkmarkReal-time service analytics

Green checkmarkSupply and demand planning

Green checkmarkAdvanced time tracking

Green checkmarkJobsite photo upload and sharing


What Sets It Apart: Striven’s expert team of business analysts personally see to your success. From training and onboarding, technical support, and business-specific customizations, the Striven support staff is available 24/7. On top of that, Striven’s automation capabilities allow you to work more efficiently.

Pricing: Free trial and custom demo, packages begin at $35/user.

More info: Striven Wins 3 Best Of 2021 Awards

2. ServiceTitan

servicetitan field service management hearth services striven alternative

ServiceTitan offers an all-in-one software solution for commercial and residential HVAC, plumbing, electrical, and other field service businesses.


Green checkmarkPoint-and-click schedule optimization

Green checkmarkAutomated job confirmation feature

Green checkmarkAbility to send dispatch notifications

What Sets It Apart: ServiceTitan offers a dispatch board where dispatchers can send and receive SMS texts so that technicians can ensure uninterrupted customer service.

Pricing: Available after customer demo.

3. Skedulo

skedulo small business management software

Skedulo aims to make mobile workforce management efficient and pain free by providing easy to use interfaces for scheduling, dispatching, and employee management.


Green checkmark     Communicate in real time with your employees

Green checkmarkAssign jobs based on employee qualifications

Green checkmarkAnalyze and predict job pipeline

What Sets It Apart: Skedulo helps employees in the field be successful in a wide variety of industries including healthcare, utilities, and construction.

Pricing: Plans begin at $59/month.

4. Jobber

jobber logo striven alternative

Jobber is an administrative software solution that focuses on automating customer workflow and streamlining customer communication.


Green checkmarkOffers multiple payment options with automated follow ups

Green checkmarkRealtime job progress reports

Green checkmarkOne click route optimization

What Sets It Apart: Jobber allows you to create branded professional quotes that you’re able to send in both SMS and email formats.

Pricing: Offers free trial, single user plans start at $29/month.

5. Freshdesk

Freshdesk is a customer service platform that uses an AI-powered omnichannel platform for intuitive and collaborative customer service.


Green checkmarkPrioritize, categorize, and assign tickets to employees in the field

Green checkmarkUse automation to eliminate to-do lists

Green checkmarkAI-generated performance metrics

What Sets It Apart: Freshdesk provides “one-click insights” which generates a 260 view of your support function’s performance.

Pricing: Free trial, plans start at $15.

6. Field Nation

Field Nation allows businesses to find technicians that are specialized in the exact job that you need to dispatch them to. Access a marketplace of highly skilled technicians and save your trusted talent pool.


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Allows you to receive multiple bids from qualified technicians

Green checkmarkAbility to scale workforce on demand

Green checkmarkUser friendly communication interface

What Sets It Apart: Field Nation facilitates the hiring of appropriately skilled technicians while allowing you to incorporate them natively into a project management interface.

Pricing: Starts at 3% of work order value.

7. Salesforce Field Service

Salesforce’s field service optimization tools help your business increase productivity while on and offline by providing seamless scheduling, reducing costs, and improving efficiency.


Green checkmarkAllows customers to instantly book phone and video appointments

Green checkmarkLeverage automation in job prioritization

Green checkmarkReal time field visibility into operational performance and KPIs

What Sets It Apart: Salesforce offers its proprietary “Einstein AI” software to increase first time fix rate.

Pricing: Varies by industry and plan.

8. Azuga

Azuga is an end-to-end fleet management solution that aims to increase driver safety and efficiency across your entire fleet of vehicles.


Green checkmarkSmall business GPS fleet tracking

Green checkmarkState-specific mileage-based tax and fee assessments

Green checkmarkSafety and training programs with gamified rewards

What Sets It Apart: The Fleet DashCam allows both drivers and customers to be held accountable for any issues that may arise on the roadways.

Pricing: Varies depending on service chosen.

9. Housecall Pro

Housecall Pro is a field service management software solution that aims to improve scheduling, dispatching, invoicing, and payment collection.


Green checkmarkEasily set-up new and recurring jobs

Green checkmarkNotify & dispatch team members in real time

Green checkmarkAbility to collect reviews and generate referrals

What Sets It Apart: Housecall Pro allows you to seamlessly convert estimates into jobs once they are accepted.

Pricing: Plans start at $49/month.

10. Kickserv

field service management software

Kickserv is software for home service professionals that gives real time job management insight while focusing on automating the status tracking process.


Green checkmarkCreate estimates and invoice through SMS functionality

Green checkmarkComplete customer records easily accessible

Green checkmarkPayment portals available in the field via mobile app

What Sets It Apart: Kickserv is able to integrate with any version of Quickbooks.

Pricing: Free for two users, other plans begin at $79.




Is your business outgrowing Quickbooks?

11. GoSpotCheck

GoSpotCheck is a software solution that focuses on task management related solutions that aims to inspire sales to out-perform and out-sell.

Highlights: GoSpotCheck allows your business to analyze metrics from marketing, training, and audits through custom reports.

Green checkmarkAutomates and reduces non-sales related processes from salesperson’s workflow

Green checkmarkDashboards contain real time task updates from the field

Green checkmarkAccess KPIs and other data in the field

What Sets It Apart: GoSpotCheck allows your business to analyze metrics from marketing, training, and audits through custom reports.

Pricing: Available upon request.

12. FieldEdge

FieldEdge is a field service management software solution that focuses on helping contractors connect to every part of their business from anywhere.


Green checkmarkDrag-and-drop dispatch board for easy use

Green checkmarkUse map based scheduling to route technicians

Green checkmarkCompare employee productivity KPIs

What Sets It Apart: FieldEdge allows you to structure and automate recurring service agreements, including recurring payments.

Pricing: Available upon request.

13. Workiz

workiz logo striven alternative field service management software

Workiz is a software that focuses on growth and scheduling for on-demand service businesses such as locksmiths, carpet cleaning, junk removal, garage door repair, and more.


Green checkmarkEasily schedule jobs with a colorful, drag-and-drop calendar

Green checkmarkIntegrated platform to answer all incoming calls

Green checkmarkAccept payments in the field

What Sets It Apart: With Workiz you can manage the geographic distance of your service areas by using a map-drawing tool.

Pricing: Plans start at $65/month.

14. FieldEZ

field service management software striven alternative hearth services management

FieldEZ organizes your field teams and service groups based on expertise and technical skills.


Green checkmarkProvides assistance with on-site customer service

Green checkmarkAllows for the creation of “urgent” task assignments

Green checkmarkEquipment tracking functionality

What Sets It Apart:  FieldEZ has the ability to weigh the options of both SaaS and On-Premise software solutions to fit your business structure.

Pricing: Free trial offered, further pricing available upon request.

15. Service Fusion

service fusion logo striven for field services alternative

Service Fusion is a complete field service solution for managing operations, day-to-day tasks, and customer support.


Green checkmarkTrack referral sources and customer notes

Green checkmarkCreate and send estimates with pre-populated product and service line items

Green checkmarkDrag-and-drop dispatch communication grid

What Sets It Apart: Service Fusion allows you to create up to 5 estimate options within a single estimate.

Pricing: Plans start at $149/month.

16. ServiceTrade

ServiceTrade provides software solutions for commercial service contractors that focus on building and fostering customer relationships.


Green checkmark

Ability to sell and manage long term service contracts

Green checkmarkAssign multiple technicians to a single appointment

Green checkmarkSelf-service portal shows service history and upcoming appointments

What Sets It Apart: ServiceTrade allows you to share photos, videos, audio notes, digital paperwork, and inspection forms as evidence of work.

Pricing:  Plans begin at $79.

17. BookingKoala

BookingKoala is a cloud-based software solution that allows users to track sales growth, manage marketing campaigns, and manage appointments.


Green checkmark

Supports client referrals within interface

Green checkmarkMulti-location support

Green checkmarkIntegrated coupon functionality

What Sets It Apart: BookingKoala is very customizable in terms of its interface, which requires no prior coding experience.

Pricing: Plans start at $27/month.

18. Commusoft

Commusoft is a workforce management solution that helps manage quotations, job scheduling, technician schedules, and customer records.


Green checkmark

Customers can accept quotes and pay initial deposits on site

Green checkmarkTechnician tracking available to customers

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Feedback from customer housed in-app

What Sets It Apart: Commusoft allows you to send professional quotes from data automatically pulled from your database regarding parts and labor prices.

Pricing: Plans start at $59/month.

19. Repsly

Repsly is a field service management solution that provides real time insights on retail execution and sales performance in the field.


Green checkmark

Targeted task assignment and recurring schedule management

Green checkmarkAdjust product information on a store-by-store basis

Green checkmark

Barcode scanning capabilities

What Sets It Apart: Repsly allows employees in the field to deploy custom surveys in minutes.

Pricing: Available upon request.

20. FieldPulse

hvac management software fieldpulse logo

FieldPulse is an all-in-one management app for service contractors that is designed for SMEs.


Green checkmark

On the job insights available to field techs to provide personalized service

Green checkmarkIntegrates with Quickbooks and Zapier

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Creates a custom landing page for bookings

What Sets It Apart: FieldPulse has an integrated phone system that can separate your team’s personal and business communications and provide separate numbers for each.

Pricing: Plans start at $65/month.

Contact a Field Service Management Software Expert

Over the years, our software support team has helped business owners and their employees hit the ground running. The software consultant team at Striven has decades of experience in a variety of industries. It’s your business, and you’re the expert—our team is here to assist you in any way we can. Just like every car needs a trusted mechanic, every software needs a dedicated support team. 

Have a question?