If you sell a product or service, your customers are the lifeblood of your business. Through experience, you’ve probably found that your happy customers are your best marketing tool. But how can you know that your customers are happy? And how can you get the insights that help keep them happy? Answer: the customer satisfaction... Read More

When your business started, desktop accounting software (DAS) might have been the ideal solution. The leading applications seemed powerful, especially compared to old-school accounting: sales receipts, pencil sharpeners, and hand-held calculators. As technology and accounting software have evolved, more applications have migrated to the cloud. Some accounting programs such as Quickbooks are leaving users feeling... Read More

As you read this, there’s a good chance your employees are busy typing. Listen closely and you’ll hear the familiar clicking. It’s a sound we associate with being busy and, therefore, with productivity. And maybe it is, for those employees who work creatively to manage, interpret, and project information. But you likely have those other... Read More

Your cabinets are overstuffed. You’ve filed things incorrectly: receipts, bills, service agreements, invoices. If your document isn’t in the right place, you don’t just have to go through one folder. You have to go through all of them. We all keep records, and whether we have home offices or just a filing cabinet, losing important... Read More

We love to be busy. We’re constantly scheduling, calling, emailing, meeting, reviewing. The list goes on. Conventional wisdom says that the busier we are, the more we accomplish. But if we’re always running around, when do we have time to actually think and plan for what we want to get done? How can we come... Read More

Every organization wants a good workplace culture, and we often assume that good people are the key to getting it. Colleagues who can communicate well work better in teams. Those who share and report data can lend clarity to projects and help define roles within them. But what happens when “good people” are slowed down,... Read More