Interaction Tracking | Striven

Interaction Tracking

Track every touchpoint.

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Understand Your Customers & Prospects

By capturing detailed interactions across all channels, Striven empowers your teams to deliver more personalized experiences and build stronger relationships with customers.

 

  • Centralized Client Profiles
  • Real-time Communication Tools
  • Meeting Notes and Outcomes
  • Automated Email Workflows

Centralized Client Portals

On Striven’s client portals, you’ll be able to see contact, billing, and other pertinent info at a glance, as well as communicate directly with your clients.

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Real-time Communication Tools

Utilize Striven’s secure and fast communication tools to get your work done faster.

Meeting Notes and Outcomes

 Document meeting notes and outcomes to ensure all team members are aligned and actions are tracked effectively.

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Automated Email Workflows

Never miss a follow-up again with Striven’s automated workflows that help you send emails based on triggers that you define.

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“Striven is an AMAZING tool!”

 

“It has allowed us to cut out 3 separate platforms which didn’t integrate well with each other.”
—Ian Anderson, Associate Product Manager

 

Ready to try it? Start here.

Frequently Asked Questions

  • How does Striven enhance the customer service experience with interaction tracking?

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    Striven uses interaction tracking to provide customer service representatives with complete, easy-to-view histories of every  interaction to date. Timely information helps CSRs address concerns more effectively and personalize their responses.

  • Can Striven track interactions for leads and customers separately?

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    Yes, Striven can track interactions for both leads and customers, allowing you to monitor and analyze behaviors at different stages of the customer lifecycle. Dual tracking helps refine your approach to working leads and expanding customer relationships.

  • What kind of reports can I generate with Striven’s interaction tracking?

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    With Striven, you can generate a variety of reports including interaction summaries, time-based activity logs, customer journey maps, and performance analyses for different channels and team members. Proper reporting is instrumental in understanding customer behaviors and improving operational strategies.

  • How does Striven’s interaction tracking integrate with other CRM features?

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    Striven’s interaction tracking is fully integrated with other CRM features, including lead management, sales pipeline tracking, and customer support. This integration provides a seamless flow of information, enabling a unified approach to customer relationship management.

  • Is Striven’s interaction tracking scalable for large organizations?

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    Striven’s interaction tracking is designed to scale with your business, supporting an unlimited number of interactions and users. Its robust architecture ensures performance remains consistent as your organization and data volume grow.

  • How can interaction tracking improve lead conversion rates?

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    By providing detailed insights into how leads consume your marketing content, Striven’s interaction tracking helps identify the most effective content that converts prospects into customers. Tailoring your follow-up strategies based on these insights can significantly improve conversion rates.

  • Can I use Striven to automate responses based on interaction behaviors?

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    Yes, Striven allows you to set up automated responses or actions based on specific activities. For example, you can trigger an email or a follow-up task if a customer views a key page on your website or engages in a live chat.

  • How does Striven ensure data privacy and security in interaction tracking?

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    Striven adheres to strict data privacy and security standards, including encryption of sensitive data, secure access controls, and compliance with international data protection regulations, ensuring  customer and lead information is securely stored and processed.

Striven's Got You Covered

Whatever your business, Striven is here for you, making your workweek just a little easier.